faq

S'PORTOFINO ONLINE SHOPPING

Payment and Delivery

You can choose one of the following payment methods:

  • PayPal
  • Credit/Debit Card
We ship your packages via DHL, GLS Parcel Service and Royal Mail
  • 90% of all orders are shipped the following day,
  • Orders placed during weekends and holidays are accepted for processing the following working day. We send your shipments from Monday to Friday, 9am-5pm.
  • Delivery to the UK costs 10 £, regardless of order value. Estimated delivery time 4-5 working days. 

Please note that large-size items such as skis are always sent by GLS Parcel Service

Returns


If you are not satisfied with your product, return the package within 30 days of receipt with a filled-in return form to one of the addresses:

S'portofino
ul. Śniadeckich 12a
60-774 Poznań 

POLAND

or

S'portofino

Goglobal24

Unit D, 26 Thornleigh Trading Estate
Dudley, West Midlands DY2 8UB

UNITED KINGDOM

The return form is available here

The refund will be issued when we receive your returned item in our warehouse in Poznań, Poland


As a registered user, you also have access to free returns. To order a free return service, go to "my account", click on the "my returns" tab and choose product(s) that you want to send back and pick a suitable date for the pick-up. You don't need any labels, your courier will bring one with him. 

If you're a registered user, you can also contact our customer service: customer@sportofino.com and ask for a free return labelApply the return label to the outside of the package and take the parcel to the nearest Royal Mail location. 

The return form is available here

Sizes

Will the size that I chose fit me?


To enhance our customers satisfaction, we have put a size chart on our website, and each new item available in our store is being photographed using live models, we also give model’s measurements and the size of the product he/she is wearing. If you need any additional info, please contact our Customer Service and ask for the exact sizes of the product.

Frequently Asked Questions

User Account

Is registering necessary for making a purchase?

No, you can purchase without registering. However, unregistered users don’t have access to additional features such as order history & tracking, free refunds, wishlist, and Loyalty Programs benefits.

Can I start shopping as a registered user right after signing up?

After registration you will receive an e-mail with a confirmation and password. The message will be sent at the e-mail address provided during registration. You will then be able to activate your account.  After activating your account, you can make purchase as a registered user.

I cannot sign in to my S’portofino account. What should I do?

Make sure that you type in correct login and password, check if Caps Lock is on. If you still can’t log in, follow the “Reset your password” instructions.  If this doesn’t solve your problem, contact our Customer Service.

Orders

What are the available payment methods?

You can pay using PayPal or credit/debit card.

Can I make changes to my order?

In order to do that, please contact our Customer Service. You will receive a return message with the information on whether the change is possible.

Will I receive a confirmation if I’m an unregistered user?

Unregistered users receive a confirmation at an email address provided during placing an order. Next, the order is verified by Customer Service, and accepted for processing.

Can I receive an invoice with the package? 

Of course. We can issue an invoice for any order. You just need to choose the “I want to receive an invoice” option in the first step of placing an order. If an order has already been placed, please contact our Customer Service.

Can I receive 2 products bought separately in 1 package?

Of course. Please contact our Customer Service and inform, that you would like to have your orders delivered in one package. It may increase the time of delivery by 1-2 day(s), because the products from our offer are most often sent from different warehouses.

Can I cancel my order?  

Do it as fast as possible, there is no way to cancel the order after the package has been sent. Please contact our Customer Service and inform that you would like to have your order canceled. 

What should I do if the products I received are damaged?

If you notice that the box is damaged, check the content immediately in the courier’s presence. If it turns out, that your orders is incomplete or damaged, write a damage report and sign it with the courier. If you’ll open the package at home, and notice that your items are damaged, follow the standard return procedure. Don’t forget to mention damage as the reason for returning.

 

Shipment and delivery

What is the shipping cost?

Delivery within the European Union costs 10 pounds.

What is the delivery time?

We put all efforts to deliver every order as soon as possible. If your order includes multiple products, the delivery time may increase due to the fact, that the products must first be collected from different warehouses.

How can I track my order?

Information and data concerning your order are accessible from the user panel (you need to be registered and logged in when placing an order) If you haven’t registered, we will inform you about your order’s status via email. If you need any additional info, please contact our Customer Service

What about orders placed during weekends/holidays.

These orders will be processed the first working day from the time the order was placed.

Returns

I’ve ordered a wrong size product. Can i change the size?

If the size of the product is inadequate, make a regular return, you have 14 days to do that. You can at the same time order the right size of the product. If you are not sure if the chosen size will fit, contact our Customer Service, and inform that you would like to try it out in one of our stores.

How can I return product(s)?

If you placed an order as a logged-in user, you can make a return using the “Product return” option in “My account” panel.
If you were not logged in while placing the order, you have to return the product using courier service, or other delivery company of your choice at your own expense. Return address:

Return form is available here

How to use the free “Product return” feature?

“Product return” feature is available for the registered users only. Go to the “My account” panel and choose the “Product return”. Follow the instructions and go through all the steps i.e. choose the product(s), choose the reason of returning, give your address and pick a day, when you want the courier to collect the return. 

How can I check my order status?

If you are a registered user, and you have used the “Product Return”, we will inform you about receiving the refund application. You will also be notified when we review your application. If you placed an order as an unregistered user, you have to send the product back yourself or bring it with the receipt and filled-in application to the store.

 

How will I receive a refund?

The amount due will be refunded the same way you paid for the product(s). Your money will be transferred back to your account.

Complaints

How to file a complaint?

Send a product with a filled-in complaint form, available here, to the address:

Reklamacje S'portofino
ul. Śniadeckich 12a
60-774 Poznań

We review requests within two weeks. NOTE! We do not accept packages sent back with “On-delivery” payment.



Contact

How can I contact the staff?

You can ask your questions via the chat on our website, send us an email at customer@sportofino.com or call +48 724 750 700

Where are the S’portofino physical stores located?

S’portofino physical stores are located in 6 cities: Warsaw in Dom Mody Klif (Fashion House Shopping Center Klif); Poznań in Stary Browar; Katowice in Silesia City Center; Wrocław in Dom Handlowy Renoma; Polanica-Zdrój in Hotel SPA Dr Irena Eris, Gdynia in Centrum Handlowe Klif