Terms and Conditions of Sportofino.com online shop
This version of the Terms and Conditions is effective as of 01.10.2026. The previous version of the regulations is available here.
1. INTRODUCTION
The owner of the Online Shop is SAT sp. z o.o. with its registered office in Poznań, ul. Grochowska 27, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Poznań – Nowe Miasto and Wilda in Poznań, 8th Economic Division of the National Court Register, under KRS number 0000633957, NIP (tax identification number): 7792446406, REGON (statistical identification number): 365284658.
These Terms and Conditions set out the basic rules for using the Online Shop the terms and conditions for purchasing Products offered in the Online Shop, creating and maintaining a Customer Account, participating in the S’portofino Club Program, as well as using the other services available under the rules specified herein.
The Terms and Conditions can be accessed in the footer of the Online Shop under the “Terms and Conditions and privacy” tab.
2. DEFINITIONS
In these Terms and Conditions, the following capitalised terms have the meanings ascribed to them below:
S’portofino – SAT sp. z o.o. with its registered office in Poznań, ul. Grochowska 27, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Poznań – Nowe Miasto and Wilda in Poznań, 8th Economic Division of the National Court Register, under KRS number 0000633957, NIP (tax identification number): 7792446406, REGON (statistical identification number): 365284658.
Online Shop/Shop – the shop operated by S’portofino at , available in Polish, English, German, Czech, French, Romanian, Slovak, Italian and other language versions. Correspondence address:
E-Shop S’portofino ul. Grochowska 27 60-277 Poznań Phone: +48 61 610 31 44 (charge according to the operator’s tariff) e-mail: customer@sportofino.com
Terms and Conditions/Online Shop Terms and Conditions – these Terms and Conditions.
S’portofino Club Terms and Conditions - the document setting out the rules of the S’portofino Club Program, available .
S’portofino Showrooms/Showrooms - S’portofino retail outlets located in the Republic of Poland and operated under the S’portofino brand, including outlet stores, the current list of which is available at
Sales Network – all Showrooms and the Online Shop.
Program/S’portofino Club Program – the S’portofino loyalty program addressed to Customers who are Consumers, offering benefits under the rules set out in the S’portofino Club Terms and Conditions.
Consumer – an adult natural person having full capacity to perform acts in law, making a purchase in the Online Shop or a Showroom, where such purchase is not directly related to that person’s business or professional activity. For the purposes of these Terms and Conditions, a Consumer also means a natural person conducting a sole proprietorship who concludes a contract directly related to their business activity, where the content of that contract indicates that it is not of a professional nature for that person, arising in particular from the subject matter of their business activity, made available on the basis of the provisions governing the Central Registration and Information on Business. Whenever these Terms and Conditions refer to a Consumer, this shall mean a Buyer who meets the above conditions, unless otherwise follows from a provision of these Terms and Conditions.
Buyer – means both a Guest and a Customer who are users of the Online Shop.
Guest – a user of the Online Shop who does not have a Customer Account.
Customer – a user of the Online Shop who has a Customer Account and uses its functionalities under the rules set out in these Terms and Conditions.
Club Member – a Consumer who has a Customer Account and has joined the S’portofino Club Program.
Customer Account – an individual account in the Online Shop used to process orders, manage order history and returns, and enabling participation in the S’portofino Club Program. The Customer Account contains information on the Club Member’s actions and activity in the S’portofino Club Program.
Products - goods available in the Online Shop offer and at S’portofino Showrooms.
Sales Contract - a sales contract within the meaning of the Civil Code concluded at a distance between the Buyer and S’portofino, the content of which consists of the order and these Terms and Conditions, and to which the Privacy Policies and any additional formal consents given by the Buyer apply as appropriate.
Working Days – weekdays from Monday to Friday, with the exception of public holidays.
3. GENERAL PROVISIONS, RULES FOR USING THE ONLINE SHOP AND CONCLUDING A SALES CONTRACT
3.1. The Online Shop conducts online sales of the Products included in its offer.
3.2. S’portofino takes measures to ensure efficient and secure use of the Online Shop and applies the applicable security standards in this respect.
3.3. All Products offered in the Online Shop are new, comply with the assurances given in their descriptions and have been legally placed on the market.
3.4. The Online Shop also enables Buyers using the Czech version to reserve products, i.e. to make a non-binding declaration, which is not an order, of their wish to view the selected product in the showroom at the Westfield Chodov Shopping Centre, Roztylská 2321/19, 148 00 Prague 11-Chodov, Czech Republic, belonging to S’portofino’s partner – S’portofino s.r.o. with its registered office in Prague. Any sales contract for the reserved product in the showroom in Prague is concluded directly between S’portofino s.r.o. and the Buyer. The waiting time for delivery of the reserved product to the showroom shall not exceed 14 days. The Buyer will be informed of the availability of the reserved product in the shop by a separate message.
3.5. Before creating a Customer Account or placing an order in the Online Shop, the Buyer must read and accept these Terms and Conditions. Failure to accept the Terms and Conditions prevents the purchase of Products and the use of other services offered through the Online Shop.
3.6. The data provided when placing an order must be true, current and accurate. If the data prove to be so incomplete or inaccurate that processing the order, in particular correct delivery of the parcel, is not possible, S’portofino may refuse to process the order after first attempting to contact the Buyer in order to obtain correct data.
3.7. The Buyer may not take any action that could endanger the security of the Online Shop, its data, the data of other customers or the security of transactions concluded.
3.8. In particular, the Buyer is obliged to comply with the following rules, and the Buyer is prohibited from providing unlawful content:
a. Any interference with the IT system or environment of the Online Shop is prohibited, in particular by introducing viruses or malicious software or taking other actions intended to unlawfully affect its operation,
b. The Online Shop may not be used in a way that could disrupt its operation or cause difficulties for other users or employees of the Online Shop, e.g. by sending unsolicited commercial information or other content of a similar nature to addresses provided in the Online Shop; using bots, scripts, automated tools or other technologies to automate the order placement process.
4. ELECTRONIC SERVICES
4.1. Through the Online Shop, S’portofino provides services by electronic means within the meaning of the Act of 18 July 2002 on the Provision of Services by Electronic Means (Dz.U.2024.1513), which include in particular:
a. use of the Customer Account and its functions,
b. participation in the S’portofino Club Program
c. use of the functionality allowing the user to proceed to the Trusted Shops system in order to submit a review of a Product.
d. management of consents to marketing communications,
e. placing orders and concluding Sales Contracts,
f. use of the shopping cart,
g. access to content on the Website,
h. receiving commercial information,
i. chat,
j. notifications about Product availability,
k. creating a list of favourite Products.
4.2. The Buyer may submit a complaint regarding the services provided by S’portofino referred to in Section 4.1 above by sending an e-mail to the Customer Service Office at: customer@sportofino.com or by contacting the Customer Service Office by telephone at +48 61 610 31 44. When submitting a complaint, the Buyer should describe what it concerns and indicate their expectations as to how it should be resolved. The complaint will be considered and a response will be provided within 14 days of receipt of the notification.
Customer Account
4.3. Registration of a Customer Account is not necessary to place an order in the Online Shop.
4.4. A Customer Account may be registered through the Online Shop at any time; to do so, go to the “Log in” tab and then select “I do not have an account”.
4.5. The Customer gains access to the Customer Account by:
a. completing the registration form, in which they provide their first name, surname, e-mail address and, optionally, telephone number, and set an access password,
b. accepting the Terms and Conditions and the Privacy Policy by ticking the appropriate box in the form (the Terms and Conditions can also be downloaded),
4.6. confirming the creation of the Customer Account by clicking the activation link sent to the e-mail address provided in the registration form.
4.7. A Customer Account may also be created at a Showroom with the assistance of its staff. After registering a Customer Account, the Customer may make purchases in the Online Shop from the Customer Account. To this end, the Customer provides, in the relevant form available in the Customer Account, the shipping address and the data necessary to issue a VAT invoice if one is requested. The Online Shop shall not be liable for untrue or incomplete data provided by the Customer in the form.
S’portofino Club Program
4.8. Participation in the S’portofino Club Program and obtaining Club Member status requires all of the following:
a. having a Customer Account,
b. providing first name, surname and e-mail address in the form (the same e-mail address as the one assigned to the Customer Account),
c. accepting the S’portofino Club Terms and Conditions and consenting to receive commercial information concerning the S’portofino Club Program by e-mail.
4.9. It is not possible to join the S’portofino Club Program without having a Customer Account.
4.10. The Customer may join the S’portofino Club Program at any time by:
a. if they do not have a Customer Account - ticking the appropriate box (checkbox) during the Customer Account registration process in the Online Shop,
b. if they have a Customer Account - from the Customer Account panel, by completing the data and ticking the appropriate boxes (checkboxes),
c. at an S’portofino Showroom - by completing the electronic enrolment form, provided that a Customer Account has been created beforehand.
4.11. Providing an e-mail address and consenting to receive commercial information concerning the S’portofino Club Program by e-mail is a condition of participation in the S’portofino Club Program because e-mail is the primary channel of communication between S’portofino and the Club Member.
4.12. Detailed information and rules regarding participation in the S’portofino Club Program are set out in the S’portofino Club Program Terms and Conditions available .
Reviews
4.13. Reviews of Products are collected and published through the Trusted Shops system in accordance with the rules applicable on that platform. A review should relate to a specific Product and be based on the author’s own experience. It may not contain unlawful, false or misleading content, personal data infringing the privacy of third parties, advertising content or links to external websites.
4.14. Reviews are subject to moderation by Trusted Shops. A review that violates the law or the platform rules may not be published, may be hidden or removed in accordance with the procedures used by Trusted Shops.
4.15. The Shop ensures that published reviews of Products come only from Buyers who actually purchased the relevant Product. For this purpose, reviews are verified by automatically sending invitations to submit a review through the Trusted Shops system exclusively to the e-mail addresses of Buyers who purchased the Product in the Shop.
Other electronic services
4.16. Other services provided by S’portofino by electronic means include the use of the functionalities referred to in Section 4.1(d)-(k) of the Terms and Conditions.
4.17. The contract for the provision of a given service is concluded when the Buyer starts using the relevant functionality of the Online Shop, in particular by adding a Product to the shopping cart or favourites list, starting a chat conversation, completing the order form or requesting that a Product availability notification be sent.
4.18. The services are provided free of charge for the period during which the relevant functionality is used, unless the nature of a given service or separate provisions of the Terms and Conditions provide for a different period of provision. The Buyer may stop using the service at any time by leaving the relevant functionality, deleting saved data, withdrawing consent or using another available opt-out option, subject to the separate provisions of the Terms and Conditions.
5. ORDERS AND CONCLUSION OF THE SALES CONTRACT
5.1. The Buyer may place an order for Products available in the Online Shop without having a Customer Account using the so-called “quick shopping” option as a Guest, or after registering a Customer Account in accordance with Section 4 of the Terms and Conditions. The Buyer is obliged to provide true data necessary for processing the order. S’portofino reserves the right to verify the data provided by telephone or online.
5.2. For the Online Shop to accept an order for processing, the order form must be completed correctly, and the purchase method must be selected.
5.3. In the order, the Buyer selects the products to be ordered, specifies the place of delivery, the delivery method and form of payment, and provides the invoicing details (if applicable).
5.4. If an invoice is requested, the Buyer shall provide the necessary data, provided that the NIP (tax identification number) for the invoice must be provided no later than when placing the order.
5.5. In the case of correcting invoices, these Terms and Conditions shall constitute documentation agreeing on the terms of the correction within the meaning of Article 29a(13) of the Act of 11 March 2004 on Value Added Tax. The moment of reducing the tax base shall be the moment when the correcting invoice is issued by S’portofino. S’portofino shall issue a correcting invoice after receiving the returned goods (in the case of withdrawal from the contract) or after accepting a complaint, which constitutes fulfilment of the conditions for issuing and settling the correcting invoice.
5.6. To place an order, the Buyer must perform the following steps:
a. after selecting Products, add them to the shopping cart by choosing the appropriate size, colour and quantity of Products,
b. then proceed to the shopping cart and follow the further instructions displayed,
c. the contents of the shopping cart may be changed by removing Products or adding new ones, and the data provided may also be changed until the “Order and pay” button is clicked,
d. clicking the “Order and pay” button means that an offer to purchase the selected Products from S’portofino under the rules described in the Terms and Conditions has been submitted; however, if the Paynow/BLIK/Online transfer/Google Pay/Payment Card payment method is selected, payment is required in order to submit the offer.
5.7. Once the Online Shop receives an order, an automatic message confirming receipt of the order is sent each time to the e-mail address provided by the Buyer.
5.8. The submitted order is then verified by the sales department of the Online Shop, after which the Buyer receives another message informing them that the order has been accepted for processing. Upon receipt of the message informing that the order has been accepted for processing, a Sales Contract for the ordered Product is concluded between the Buyer and S’portofino.
5.9. If, during verification of the order and before conclusion of the Sales Contract, it turns out that some of the ordered Products are unavailable, S’portofino will inform the Buyer. The Buyer may then decide to maintain the order with respect to the available Products or cancel the entire order. The Sales Contract is concluded only with respect to the Products whose acceptance for processing has been confirmed by S’portofino in accordance with Section 5.7. If the Buyer has already made payment, S’portofino will immediately refund the amount corresponding to the price of the unavailable Products or the entire payment received if the Buyer cancels the entire order. The refund will be made using the same method of payment as the one used by the Buyer, unless the Buyer expressly agrees to another refund method that does not incur any costs for the Buyer.
5.10. Until the Buyer receives information that the order has been accepted for processing, the Buyer may change or cancel the order. To do so, the Buyer should contact the Shop – by telephone at +48 61 610 31 44 or by email: customer@sportofino.com
5.11. If, after conclusion of the Sales Contract, circumstances arise that make performance of the contract in whole or in part impossible, S’portofino will immediately inform the Buyer and refund the payments received to the extent that the Sales Contract cannot be performed. This provision does not exclude or limit the Buyer’s rights arising under applicable law.
5.12. A limited number of Products are allocated to promotional sales and sales, and orders are processed in the sequence in which confirmed orders are received, until the Products intended for this type of sale are exhausted.
6. PAYMENT METHODS
6.1. A Buyer using the Polish version of the Website:
a. if the Product is shipped within the territory of the Republic of Poland, may pay for the order using:
• “payment on delivery” (payment upon delivery) for orders with a gross value not exceeding PLN 6,000 due to shipping restrictions imposed by the courier company,
• online payment - via the mElements S.A. payment system. Available payment methods: Visa, Visa Electron, Mastercard, Mastercard Electronic, Maestro payment cards,
• “instant payment or card payment” via Przelewy24,
• a shopping voucher or gift voucher in accordance with the terms and conditions available
b. if the product is shipped outside the territory of the Republic of Poland (the product is delivered to the following countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Spain, the Netherlands, Ireland, Lithuania, Luxembourg, Latvia, Malta, Germany, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary, Italy), may pay for the order using:
• “instant payment or card payment” via Przelewy24.
6.2. A Buyer using a language version of the Website other than the one referred to in Section 6.1 of the Terms and Conditions may order a product by paying for the order using:
a. “instant payment” via PayPal and PayU S.A.,
b. “card payment” via braintree.com and PayU S.A.,
c. “cash on delivery” (payment upon delivery) for orders with a gross value not exceeding CZK 40,000 / EUR 1500 / RON 5,000 due to shipping restrictions imposed by the courier company, available where the product is shipped within Czechia, Slovakia or Romania,
d. in addition, for purchases made using the German language version and delivered to Germany or Austria, payment may be made using the Klarna.com deferred payment system.
6.3. For bank transfers, the order number and the Buyer’s full name must be entered in the “transfer description” field.
6.4. If the “instant payment or card payment” option is selected, the Buyer should make payment immediately after placing the order. Failure to make payment within 2 Working Days from the time the order is placed will result in the offer submitted by the Buyer as part of the order not being accepted.
6.5. If the Buyer fails three times to collect an ordered parcel at the address specified by them, the Online Shop reserves the right not to offer the Buyer the “cash on delivery” payment method for the ordered goods and to offer other payment methods. The Shop will again make the “cash on delivery” payment method available to the Buyer for the ordered Products if the failure to collect the parcel was due to circumstances not attributable to or beyond the control of the Buyer, of which the Buyer informs the Online Shop by e-mail at: customer.
7. PRICES AND CHANGES TO THE OFFER
7.1. The prices shown next to the descriptions of individual Products are denominated:
a. in Polish zloty in the Polish language version of the Online Shop;
b. in euro in the English, French, German, Slovak and Italian language versions of the Online Shop;
c. in Czech koruna in the Czech language version of the Online Shop;
d. in Romanian leu in the Romanian language version of the Online Shop
and include all their components, including taxes due in accordance with applicable national legislation.
7.2. Product prices do not include shipping costs. Prices are changed by publishing new price offers in the Online Shop and are binding on the Shop from the moment of their publication, and they do not affect the performance of Sales Contracts concluded as a result of orders placed earlier. Any additional payments require the Buyer’s express consent.
7.3. A Buyer who wishes to purchase goods or services as part of their business activity is obliged, in addition to providing the data indicated above, to provide their company name and NIP (tax identification number). In such a case, the Buyer will be issued a VAT invoice as a document confirming the sale. If there is a statutory obligation to issue structured invoices using the National e-Invoice System (KSeF) with an invoice identification number assigned in that system, the invoice will be issued using KSeF and will be available to the Buyer in the KSeF system with the date on which the invoice identification number was assigned in the KSeF system. If the Buyer makes a purchase without providing the above data, once the sales document has been issued, it will not be possible to supplement that document with data relating to the Buyer’s business activity. Buyers from outside Poland requesting an invoice relating to their business activity are also obliged to provide the appropriate and valid identification number for intra-Community transactions issued by the Member State relevant to the buyer.
8. SHIPPING TERMS
8.1. Shipping is carried out in the manner selected by the Buyer when placing the order, to the delivery address indicated by the Buyer. A Buyer making a purchase has the right to indicate a shipping address for the ordered Product also outside the territory of the Republic of Poland.
8.2. The cost of shipping Products ordered from the Online Shop depends on the value of the shipment and the selected delivery method.
8.3. The cost of delivery to individual countries is set out in the available .
8.4. The time required to receive the shipment consists of the order processing time and the delivery time, which vary depending on the selected payment method, delivery option and place of delivery.
8.5. The order processing time is as follows:
a. in the case of a cash-on-delivery shipment, i.e. payment upon delivery - the product will be dispatched after the order has been checked by an employee of the Online Shop (within 2 Working Days from the day on which the Buyer is notified that the order has been accepted for processing);
b. in the case of a shipment paid for before dispatch, i.e. if the Paynow/BLIK/Online transfer/Google Pay/Payment Card/PayPo payment option is selected - the purchased product will be dispatched within 2 Working Days from the moment the correct amount of payment is credited to the Online Shop’s account. The above order processing periods do not include the day on which the Online Shop informed the Buyer that the order had been accepted for processing;
c. the order processing time referred to in point (b) above may be extended if the order is completed from several warehouses; however, in each case the order processing time should not exceed 14 Working Days;
8.6. The delivery time is the time within which the parcel is delivered, depending on the delivery option selected by the Buyer. Shipping is carried out by the courier companies GLS Sp. z o.o. or DHL Parcel Polska Sp. z o.o. or by other entities indicated at the time of purchase. The expected delivery time is 1-2 Working Days to an address in Poland. For other countries, this time depends on the courier company (the delivery time is set out in the forming an appendix to these Terms and Conditions). The times shown in the table are the times declared by the courier companies.
8.7. Delivery costs will be shown as a separate item on the accounting document issued (VAT invoice or receipt). The Buyer is informed of the delivery costs before accepting the order. The current table containing information on delivery costs, depending on the selected option, is available .
8.8. If the Product is delivered to a Buyer who is a Consumer, the risk of accidental loss of or damage to the Product passes to the Buyer upon delivery of the Product to the Buyer.
8.9. If the Buyer independently selected a carrier over whose selection S’portofino had no influence, the Product is deemed to have been delivered when S’portofino hands it over to that carrier.
9. NON-CONFORMITY OF THE PRODUCT WITH THE CONTRACT, STATUTORY WARRANTY AND COMMERCIAL WARRANTY
Consumers
9.1. The Online Shop is liable to the Consumer for any lack of conformity of the product with the sales contract existing at the time of its delivery and disclosed within two years from that time, unless the expiry date of the product specified by the Shop is longer.
9.2. A Product is in conformity with the contract if, in particular, the following are in conformity with the contract:
a. its description, type, quantity, quality, completeness and functionality, and, in relation to goods with digital components, also compatibility, interoperability and availability of updates
b. its suitability for a particular purpose for which it is needed by the Consumer, of which the Consumer notified the Shop no later than at the time of concluding the Sales Contract and which the Shop accepted.
In addition, in order to be considered in conformity with the Sales Contract, the Product must:
c. be suitable for the purposes for which a product of this type is normally used, taking into account applicable law, technical standards or good practices;
d. be available in such quantity and have such characteristics, including durability and safety, and, in relation to products with digital components, also functionality and compatibility, as are typical of a product of this type and which the Consumer may reasonably expect, taking into account the nature of the product and the public assurance made by the Shop, its predecessors in title or persons acting on their behalf, in particular in advertising or on the label, unless the Shop demonstrates that:
• it was not aware of the public assurance concerned and, acting reasonably, could not have known of it,
• before conclusion of the contract, the public assurance was corrected while preserving the conditions and form in which the public assurance was made, or in a comparable manner,
• the public assurance did not influence the Consumer’s decision to conclude the contract;
e. be supplied with packaging, accessories and instructions which the Consumer may reasonably expect to be supplied;
f. be of the same quality as the sample or model made available by the Shop to the Consumer before conclusion of the contract and correspond to the description of that sample or model.
9.3. The Online Shop shall not be liable for lack of conformity of the Product with the contract to the extent referred to in Section 9.2 above if, no later than at the time of concluding the Contract, the Consumer was expressly informed that a specific feature of the Product deviated from the requirements for conformity with the contract referred to in Section 9.2 above and expressly and separately accepted the absence of that specific feature of the product.
9.4. All Products offered in the Online Shop are brand new and may also be additionally covered by a manufacturer’s commercial warranty.
9.5. The Online Shop is not the guarantor of the products. If a guarantor provides a quality guarantee covering a product, its terms and conditions are made available together with the product. Rights under the commercial warranty should be exercised in accordance with the terms and conditions set out in the warranty document accompanying the product.
9.6. If a product does not conform to the contract, the Consumer may request its repair or replacement.
9.7. The Shop may replace the product when the Buyer who is a Consumer requests repair, or the Shop may repair the product when the Buyer requests replacement, if bringing the product into conformity with the contract in the manner selected by the Consumer is impossible or would require excessive costs for the Shop. If repair and replacement are impossible or would require excessive costs for the Shop, the Shop may refuse to bring the product into conformity with the contract. The costs of repair or replacement, including in particular postage, transport, labour and materials, shall be borne by the Shop.
9.8. The Consumer shall make the Product subject to repair or replacement available to the Online Shop. The Shop shall collect the product from the Buyer at its own expense.
9.9. If the Product does not conform to the contract, the Consumer may submit a statement on price reduction or withdrawal from the contract where:
a. the Shop refused to bring the Product into conformity with the contract,
b. the Shop failed to bring the Product into conformity with the contract,
c. the lack of conformity of the product with the contract continues despite the Shop having attempted to bring the product into conformity with the contract;
d. the lack of conformity of the Product with the contract is so material that it justifies a price reduction or withdrawal from the contract without first using the remedies specified in Section 10.6 of the Terms and Conditions;
e. it clearly follows from the Shop’s statement or the circumstances that it will not bring the Product into conformity with the contract within a reasonable time or without undue inconvenience to the Buyer.
9.10. The reduced price must bear the same proportion to the price resulting from the contract as the value of the Product not conforming to the contract bears to the value of the conforming product under the contract. S’portofino shall refund to the Consumer the amounts due as a result of exercising the right to a price reduction immediately, but no later than within 14 days from the date of receipt of the statement on price reduction.
9.11. The Buyer may not withdraw from the contract if the lack of conformity of the Product with the contract is immaterial. The lack of conformity of the Product with the contract is presumed to be material.
9.12. If the lack of conformity with the contract concerns only some of the Products supplied under the contract, the Consumer may withdraw from the contract only with respect to those Products, as well as with respect to other Products acquired by the Consumer together with the Products not conforming to the contract, if the Consumer cannot reasonably be expected to agree to retain only the Products conforming to the contract.
9.13. In the event of withdrawal from the contract, the Buyer shall immediately return the Product to the Shop at the Shop’s expense. The Shop shall refund the price to the Consumer immediately, but no later than within 14 days from the date of receipt of the Product or proof of its return.
9.14. The Shop shall refund the price using the same method of payment as the one used by the Buyer, unless the Buyer expressly agrees to another refund method that does not incur any costs for the Buyer.
9.15. The Consumer may withhold payment of the price until the Shop has performed its obligations under Sections 9.6–9.12 of the Terms and Conditions (concerning bringing the product into conformity with the contract, reducing the price or refunding the price in the event of withdrawal).
Businesses
9.16. The Shop is obliged to deliver a defect-free Product to a Buyer who is not a Consumer.
9.17. The Shop is liable to the Buyer if the Product sold has a defect (statutory warranty).
9.18. The Shop is liable under the statutory warranty if a physical defect is identified before the expiry of two years from delivery of the product. A claim for removal of a defect or replacement of the product with a defect-free one becomes time-barred one year after the date on which the defect was identified. A Buyer who is not a Consumer loses their rights under the statutory warranty if they did not inspect the item after receiving it and did not notify the Shop of the defect immediately, and where the defect became apparent only later - if they did not notify the Shop immediately after identifying it.
9.19. If the Product has a defect, a Buyer who is not a Consumer may:
a. Submit a statement on price reduction or withdrawal from the contract unless the Shop immediately and without undue inconvenience to the Buyer replaces the defective Product with a defect-free one or removes the defect. This restriction does not apply if the Product has already been replaced or repaired by the Shop or the Shop has failed to fulfil its obligation to replace the product with a defect-free one or to remove the defects. Instead of the removal of the defect proposed by the Shop, the Buyer may request replacement of the Product with a defect-free one, or instead of replacement of the product may request removal of the defect, unless bringing the item into conformity with the contract in the manner selected by the Buyer is impossible or would require excessive costs compared with the manner proposed by the Shop. When assessing whether costs are excessive, the value of the defect-free product, the type and significance of the defect identified, and the inconvenience to which another method of satisfaction would expose the Buyer shall be taken into account;
b. Request replacement of the defective Product with a defect-free one or removal of the defect. The Shop is obliged to replace the defective Product with a defect-free one or remove the defect within a reasonable time without undue inconvenience to the Buyer. The Shop may refuse to satisfy the Buyer’s request if bringing the defective Product into conformity with the contract in the manner selected by the Buyer is impossible or, compared with the other possible manner of bringing it into conformity with the contract, would require excessive costs. The Shop may also refuse to replace the Product with a defect-free one or remove the defect if the costs of fulfilling this obligation exceed the price of the Product.
10. COMPLAINTS HANDLING PROCEDURE
10.1. Complaints concerning non-conformity of goods with the contract should be sent to: Reklamacje S’portofino, Panattoni Park VIII Magazyn S′portofino/SAT ul. Diamentowa 1 62-052 Komorniki, to the e-mail address: or may also be submitted at stationary Showrooms, the list of which is available at: .
10.2. Non-conformity of goods with the contract may be notified using the model complaint form “complaint” available and enclosed with the parcel. It is recommended that a document (or a copy thereof) confirming the purchase of the Product in the Shop be enclosed with the notification of non-conformity of the goods with the contract.
10.3. Due to the need for the Shop to assess whether the goods are not in conformity with the contract, the Product subject to the complaint must be delivered, at the same time as the notification is submitted, to: Reklamacje S’portofino, Panattoni Park VIII Magazyn S′portofino/SAT ul. Diamentowa 1 62-052 Komorniki or to one of the stationary sales showrooms, the list of which is available at .
10.4. A Buyer who is a Consumer has the right to submit a complaint concerning non-conformity of goods with the contract within 2 years from the date on which the products purchased in the Shop were delivered to them, unless the expiry date of the product specified by the Shop is longer. The Product subject to the complaint should be sent in a condition meeting basic cleanliness and hygiene requirements allowing the product to be inspected in connection with the complaint.
10.5. The Shop has 14 days to consider a complaint from the date of its receipt. The Shop will provide information on the outcome of the complaint by e-mail, telephone or in writing. Failure to provide notification of the manner in which the complaint has been considered within the above period will be treated as acceptance of the complaint.
10.6. The Buyer’s rights arising from non-conformity of goods with the contract do not exclude, limit or suspend the Buyer’s rights under the commercial warranty provided by the guarantor – under the rules specified in the warranty document.
10.7. The complaints handling procedure described in Sections 10.1-10.6 shall apply accordingly to complaints under the statutory warranty, excluding the third sentence of Section 10.5.
11. OUT-OF-COURT DISPUTE SETTLEMENT PROCEDURES
11.1. If the complaint procedure referred to above has been exhausted, the Buyer who is a Consumer has the right (in addition to the possibility of pursuing claims in court) to use out-of-court complaint handling and redress procedures.
11.2. The rules regarding the possibility of using these claims and access to the procedures are available at the offices and on the websites of poviat/city consumer ombudsmen, Voivodeship Trade Inspectorates and social organisations whose statutory task is consumer protection. In addition, information is available on the website of the Office of Competition and Consumer Protection: .
11.3. In particular, a Buyer who is a Consumer has the right to:
a. apply to the permanent consumer court of arbitration referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Dz. U. of 2020, item 1706) for settlement of a dispute arising from a concluded sales contract;
b. apply to the Voivodeship Trade Inspector, pursuant to Article 36 of the Act of 15 December 2000 on Trade Inspection (Dz. U. of 2020, item 1706), for initiation of mediation proceedings regarding an amicable settlement of the dispute;
c. contact the poviat/city consumer ombudsman or one of the social organisations whose statutory task is consumer protection.
11.4. The register of entities competent to conduct the proceedings is kept by the President of the Office of Competition and Consumer Protection and is available on the UOKiK website at: .
12. RIGHT TO WITHDRAW FROM A DISTANCE CONTRACT
12.1. A Buyer who is a Consumer has the right to withdraw from a distance contract within 30 days without giving any reason. In order to exercise the right of withdrawal from the contract, you must inform us of your decision to withdraw from the contract by means of an unequivocal statement:
a. in writing – by sending a statement of withdrawal to the S’portofino address,
b. electronically – by sending a statement of withdrawal to the e-mail address: customer@sportofino.com,
c. using the digital withdrawal function available in the Customer Account (for Buyers who have a Customer Account) or at the bottom of the Online Shop under the “Withdrawal from the contract / return” tab (for Guests), which takes place in two steps:
• launching the withdrawal function and then completing the withdrawal statement form or confirming the automatically generated data,
• the statement of withdrawal from the contract is submitted when the withdrawal is confirmed.
12.2. The statement of withdrawal from the contract in the form referred to in paragraph 2(a)-(b) above may be submitted using the form made available by S’portofino and available ; however, this is not obligatory.
12.3. After receiving a statement submitted using the digital withdrawal function (paragraph 2(c) above), S’portofino will immediately send the Buyer who is a Consumer confirmation of its receipt by e-mail, containing the full content of the statement and the exact date and time of its submission.
12.4. In order to meet the deadline for withdrawal from the contract, it is sufficient to send information concerning the exercise of the right of withdrawal before the withdrawal period expires.
12.5. In the event of withdrawal from the contract, the Buyer who is a Consumer bears only the direct costs of returning the Product. In the event of withdrawal from the contract, S’portofino shall refund all payments received from the Buyer, including the costs of returning the goods (with the exception of additional costs resulting from the selected delivery method other than the cheapest standard delivery method offered by the Online Shop), without delay and in any event no later than 14 days from the day on which the Online Shop was informed of the decision to exercise the right of withdrawal from the contract. The refund will be made using the same means of payment as those used by the Buyer in the original transaction, unless the Buyer expressly agrees to another solution; in any event, the Buyer will not incur any charges in connection with this refund.
12.6. In the case of a Sales Contract covering multiple Products that are delivered separately, in batches or in parts, the withdrawal period begins when the last Product, batch or part is taken into possession. For the convenience of Buyers, S’portofino suggests withdrawing from the contract using the digital withdrawal function, by e-mail, by telephone or by sending a written statement to: Zwroty S'portofino, Panattoni Park VIII Magazyn S′portofino/SAT ul. Diamentowa 1 62-052 Komorniki.
12.7. In the event of effective withdrawal from the contract in this manner, the Sales Contract is deemed not to have been concluded and whatever the parties have rendered is returned immediately.
12.8. The product returned by the Buyer should be packaged in an appropriate manner ensuring that it is not damaged during delivery. We encourage the Buyer to package the Product in its original packaging.
12.9. In the case of cash-on-delivery payment, the money is refunded by bank transfer to the account indicated by the Buyer.
12.10. The Buyer is obliged to return the Product to the Shop or hand it over to a person authorised by the Shop to collect it immediately, but no later than within 14 days from the day on which the Buyer withdrew from the contract, unless the Shop itself offered to collect the Product. In order to meet the 14-day deadline referred to in the preceding sentence, it is sufficient to send the Product back to the Shop before that deadline expires.
12.11. The Product should be returned to the Shop at: Zwroty S’portofino, Panattoni Park VIII Magazyn S′portofino/SAT ul. Diamentowa 1 62-052 Komorniki or at one of the Showrooms, the list of which is available at: .
12.12. If the Shop has not offered to collect the product itself, it may withhold the refund of payments received from the Buyer until it receives the product back or the Buyer provides proof of having sent it back, whichever occurs first.
12.13. The right to withdraw from a distance contract does not apply to a Buyer who is a Consumer in the cases described in Article 38(1) of the Consumer Rights Act. In particular, this right does not apply to a contract where the subject matter of the service is a Product delivered in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons if the packaging was opened after delivery.
12.14. The Buyer shall be liable for any reduction in the value of the Product resulting from using it in a manner exceeding what is necessary to ascertain the nature, characteristics and functioning of the Product, in accordance with Article 34(4) of the Consumer Rights Act.
13. TECHNICAL CONDITIONS OF USE OF THE ONLINE SHOP
13.1. The Online Shop may be used provided that the Buyer has Internet access and the ICT system used by the Buyer meets the following minimum technical requirements: use of current versions of the browsers Mozilla Firefox, Chrome, Opera or Microsoft Edge with Java, JavaScript, Adobe Flash Player applets and cookies enabled.
13.2. If the technical requirements of the Buyer’s browser are not met, the Online Shop will inform the Buyer of this by a separate message upon entering the Shop’s website, while also informing the Buyer of the need to install the appropriate browser or update it.
13.3. In order to place an order in the Online Shop and to use the services available in the Online Shop, the Buyer must have an active e-mail account.
13.4. Specific risks associated with the Buyer’s use of the Online Shop services include using them without applying the safeguards described in the documentation of the internet browser on the Buyer’s computer. This applies in particular to mechanisms extending browser capabilities with functions beyond the HTML standard. If browser security is configured incorrectly, there is also a possibility of interception of data sent to and from the web server.
13.5. In addition, using services provided via the World Wide Web requires disclosure of basic information about the Buyer’s computer, such as: IP address, domain, address of the previously visited website (the page from which the Buyer connected to the given service by selecting the relevant link), the browser used by the Buyer and the operating system, etc.
14. DISCOUNT CODES
14.1. S’portofino may make discount codes available to Buyers entitling them to obtain specified benefits when purchasing Products.
14.2. The detailed rules for using a given discount code, including in particular its validity period, the scope of Products covered by the discount, the amount of the discount, the conditions for its application and the possibility of combining it with other promotions or discounts, are specified each time in the terms provided together with the relevant discount code or in separate promotion terms and conditions, subject to the provisions of the S’portofino Club Program Terms and Conditions concerning discount codes granted under that Program.
15. PERSONAL DATA
15.1. S’portofino is the controller of Buyers’ personal data.
15.2. Detailed information concerning the processing of personal data by S’portofino is set out in the Privacy Policy available and in a printed version at the Showrooms.
16. PREVENTION OF ABUSE
16.1. In the event of a material or repeated breach by the Buyer of the rules for using the Online Shop set out in the Terms and Conditions, S’portofino may:
a. refuse to accept another order, provided that a Sales Contract has not yet been concluded;
b. temporarily restrict access to certain functionalities of the Customer Account.
16.2. The breaches referred to in Section 16.1 may include in particular:
a. using the Online Shop in a manner that threatens its security or disrupts its operation;
b. using bots, scripts or other automated tools to place orders;
c. using false data or impersonating another person;
d. placing an excessive number of unusual orders where the circumstances indicate that there is no genuine intention to process or collect them;
e. taking actions intended to unlawfully obtain discounts or other promotional benefits;
f. taking other actions that violate the law or the rights of S’portofino or third parties.
16.3. Before restricting the functionalities of the Customer Account, S’portofino will inform the Buyer by e-mail of the identified breach, the possible consequences and the manner in which explanations may be provided. The Buyer will be able to present their position within the period specified in the message.
16.4. Prior warning is not required if immediate application of the restriction is necessary due to the security of the Online Shop, the Customer Account, other persons’ data or transactions, to prevent fraud or to fulfil an obligation arising from law. In such a case, the Buyer will be informed of the application of the restriction and the reasons for it without undue delay, unless providing such information is prohibited by law.
16.5. The restriction may consist in temporarily preventing:
a. placing orders through the Customer Account;
b. using discounts or other benefits granted under the S’portofino Club Program or promotional campaigns;
c. independently changing selected Customer Account data where this is necessary to secure the account.
16.6. A restriction on independently changing data does not deprive the Buyer of the possibility to request that the data be corrected or updated after contacting S’portofino and completing the required identity verification.
16.7. The scope and duration of the restriction will be appropriate to the nature, consequences, frequency and circumstances of the breach. The restriction will be lifted when the reasons for its application cease to exist.
16.8. Information on the restriction of Customer Account functionalities will include the reason, scope and duration of the restriction and instructions on the possibility of lodging an appeal. The information may be sent by e-mail and displayed after logging in to the Customer Account.
16.9. The Buyer may appeal against a decision to restrict Customer Account functionalities within 14 days of receiving information that the decision has been made. The appeal should be sent to the e-mail address customer@sportofino.com. S’portofino will consider the appeal within 14 days of receipt and inform the Customer of the outcome.
16.10. During the period in which the Buyer is unable to use discounts due to an applied restriction, the running of their validity period is suspended, unless the rules of the discount or promotional campaign provide for a solution more favourable to the Buyer.
16.11. A restriction of Customer Account functionalities does not affect the performance of Sales Contracts concluded before its application or the Buyer’s ability to exercise their rights, in particular the right to withdraw from a Sales Contract, submit a complaint or pursue claims.
16.12. The provisions of Sections 16.1–16.11 do not prejudice S’portofino’s obligations arising from concluded Sales Contracts or mandatory provisions of law.
17. AMENDMENTS TO THE TERMS AND CONDITIONS
17.1. S’portofino is entitled to amend the Terms and Conditions in the event of:
a. a change in law or its interpretation affecting the organisation, operation or terms of use of the Online Shop;
b. a court ruling or another act of a public administration authority requiring the provisions of the Terms and Conditions to be adapted;
c. the need to amend or remove provisions that have been found to be prohibited clauses or to infringe collective consumer rights;
d. the introduction of new functionalities on the Website that require the provisions of the Terms and Conditions to be adapted;
e. a change in the scope, manner of operation or rules for the provision of services within the Online Shop;
f. technical, technological or organisational changes concerning the manner in which the Online Shop operates, including changes intended to improve the security, quality or convenience of using the Online Shop;
g. a change in S’portofino’s identification, contact or address details;
h. the need to clarify the provisions of the Terms and Conditions, remove interpretative doubts or improve their transparency, provided that this does not limit Buyers’ rights;
i. a change in S’portofino’s commercial policy concerning the operation of the Online Shop, consisting in a change to the product range, sales channels, Sales Network, manner of conducting sales, rules for organising promotional campaigns or the scope of benefits offered within the Online Shop, if an amendment to the Terms and Conditions is necessary to adapt the Online Shop to such change.
17.2. Amendments to the Terms and Conditions enter into force 14 days after Buyers are informed of their introduction.
17.3. S’portofino will inform Buyers of an amendment to the Terms and Conditions by publishing the new content on the Website and sending the new content to Buyers’ e-mail addresses.
17.4. An amendment to the Terms and Conditions enters into force 14 days after the information about the amendment is sent in accordance with Section 17.3 above. Buyers who have concluded a contract for the provision of electronic services referred to in Section 4 of the Terms and Conditions have the right to terminate the contract for the provision of services within 14 days from the day on which they are notified of the amendment to the Terms and Conditions. In such a situation, the amendments introduced will not in any way prejudice rights acquired by Buyers before the date on which the amendments enter into force, which means that the Terms and Conditions effective at the time the relevant contract was concluded will apply to concluded Sales Contracts and contracts already performed.
18. FINAL PROVISIONS
18.1. This version of the Terms and Conditions is effective as of 01.10.2026.
18.2. In matters not regulated by the Terms and Conditions, in particular with respect to the conclusion and performance of sales contracts, the provisions of the Civil Code, the Consumer Rights Act or other applicable law shall apply. In particular, if any provision of the Terms and Conditions is inconsistent with mandatory provisions in the Consumer’s country of origin, those provisions shall take precedence over the Terms and Conditions and shall apply directly, protecting the Consumer’s interests regardless of the choice of governing law or any provisions of the Terms and Conditions to the contrary.
18.3. Any disputes arising under the Terms and Conditions, concluded Sales Contracts or contracts for the provision of services shall be settled by the competent common court.